The confusing duality of "Previous Year" (PY) and "Assessment Year" (AY) is gone. It has been replaced by a single, unified concept: the Tax Year (e.g., Tax Year 2026-27).

Zoho CRM and Zoho Recruit are not alternatives—they are complementary systems. When implemented with clear ownership and stage-gated integration, they form a single operating backbone for staffing and search firms—connecting sales, delivery, and revenue into one coherent workflow.